Updated April 20, 2017
Information Collected and Received
Visible Health may collect or receive personal data about data subjects when a user registers with the Visible Health website including, but not limited to, user name, password, first and last name, email address, street address, gender, occupation, and interests. For device/case tracker users, in addition to collecting personal data such as name, email, phone number, address, date of birth, and gender, Visible Health may also collect sensitive personal data related to a data subject’s health, such as medical record number, medical indication, event dates, case data and notes. Visible Health also collects information on the pages you access and other information you may volunteer, such as survey information. Data subjects have the right to access their personal information for the purpose of correcting and/or deleting it by (i) sending an email to firstname.lastname@example.org; or (ii) sending postal mail to: Visible Health, 2110 South Lamar Blvd, Suite I, Austin, TX, 78704.
Uses of Information
Any exceptions to this policy of sharing your name, address or email address with a partner company will be done only with your permission. Visible Health reserves the right to disclose information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Visible Health may use your IP address to help diagnose problems with Visible Health’s server and to administer Visible Health’s web site. Your IP address may also be used to help identify you and your online profile and to gather broad demographic information.
Visible Health’s site’s registration form requires users to give Visible Health contact information (such as your name and email address) and demographic information (such as your zip code, age, or income level). Visible Health uses customer contact information from the registration form to send the user information about Visible Health and promotional material from some of Visible Health’s partners. The customer’s contact information is also used to contact the user when necessary. Visible Health may use demographic and/or profile data to tailor the visitor’s experience on Visible Health’s site, show the visitor content that Visible Health thinks you may be interested in, and display content according to your preferences. The demographic and profile data will be shared with third parties ONLY on an aggregate basis. Furthermore, Visible Health shall have the right to retain records of all data pertaining to use of the website including, but not limited to, usage, activity logs, and click-throughs. Visible Health may disclose such data to third parties provided it is grouped with other Visible Health user’s data and is presented in an aggregate form.
We may also disclose, on an anonymous basis, statements made by our customers. Visible Health is liable for appropriate onward transfers of personal data to third parties.
Visible Health provides users the opportunity to opt-out of receiving communications from Visible Health. To opt-out of receiving our communications, you can (i) send email to email@example.com; or (ii) send postal mail to: Visible Health, 2110 South Lamar, Suite I, Austin, TX 78704.
Visible Health uses industry-standard technologies when transferring and receiving consumer data exchanged between Visible Health and other companies to help ensure its security. This site has security measures in place to protect the loss, misuse and alteration of the information under Visible Health’s control. Visible Health’s servers are backed up regularly and protected by security systems.
We may use standard Internet technology, such as web beacons and other similar technologies, to track your use on our sites and software. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our visitors/customers to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.
We may allow third-parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our site and/or software. Visible Health and these companies may use tracking technologies, such as cookies, to collect information about users who view or interact with these advertisements and connect to the Visible Health properties and/or software. Our properties do not provide any personal information to these third parties. This information allows Visible Health and these companies to deliver targeted advertisements and gauge their effectiveness.
Visible Health may create links to other web sites. Visible Health will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated or authorized by Visible Health may have links leading to Visible Health’s site. Visible Health cannot control these links and Visible Health is not responsible for any content appearing on these sites.
EU-US Privacy Shield Framework
US-Swiss Safe Harbor Framework
Visible Health has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to an independent dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism. Visible Health has further committed to refer unresolved privacy complaints for Swiss citizens under the Swiss-US Safe Harbor Principles to an independent dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Successors and Assigns
Last Modified: August 19, 2016.